Tag: token

It is always frustrating when you try recharging your token on your prepaid meter and it keeps showing errors. This is usually disheartening; hence, it becomes imperative for you to know the reasons why your prepaid meter is not accepting tokens so that you will be able to tackle it. There are different types of prepaid meter token errors. Some of these errors occur when you try to load expired, used, invalid, or duplicate tokens into your meter. If the meter is full or the terminal cover is open, this error may also occur. Nevertheless, at the end of this guide, you will be able to identify different kinds of token errors, their causes, and their possible solutions. Recommended: Why is my prepaid meter not supplying power Types of Token Error and its Symbols The table below summarizes different types of token errors and their symbols. S/NType of Token ErrorSymbol1.Invalid Token2.Token entry lockout3.Meter full4.Expired token5.Duplicate or used token6.Token processing failed7.Expired meter decoder key8.Terminal cover open9.Display overrunTable1.1: Token errors Read also: Why is my prepaid meter showing failed Types of Token Errors, Reasons & Solutions There are about nine different kinds of token errors that your prepaid meter may show when you want to enter a token. For the sake of clarity, we shall be taking the token errors one after the other. Let’s begin. 1. Invalid Token This kind of token error occurs when the validation of the token fails. So, if your token authentication fails, it may lead to this kind of error. Reasons The meter's physical number differs from the meter’s serial number. The token was entered wrongly. The tariff index programmed into the meter doesn’t match with the tariff index on the token. The supply group code in the meter is not the same as the supply group code that the token is built with. Solution Check out the token printout to ensure that it is correct. Input #030# on your keypad to solve the supply group code problem. Enter '#006#' to fix the tariff index problem Finally, cross-check and validate the necessary details to get it fixed. 2. Expired Token An expired token error occurs when the new token’s ID is older than the oldest token that has ever been loaded on the meter. Reason The token has expired It is outdated to be loaded on the meter. Solution Input new and valid token 3. Token processing failed This kind of error occurs when the meter is unable to process the accepted token. Reason Network abnormally Solution Try later, after an hour. 4. Used or Duplicate token Used tokens may also show a fail message on your prepaid meter screen when you want to load them. This type of error usually occurs when the token you want to load has the same ID as an already-loaded token. Reason Used token The token has the same ID as an already-used one. Solution Load another token. 5. token entry lockout is active This is another type of token error that occurs when the prepaid meter automatically locks out for a while. This normally happens when consumers input tokens incorrectly. Reasons The token was entered incorrectly. Solution Wait for the lockout time to be completed, and then re-enter the valid token. 6. Meter full A meter full token error occurs when the credit load exceeds the maximum balance that the meter can hold. Reason The token exceeds the meter’s credit limit. Solution You can finish your current credit balance and try reloading the token again. 7. Expired meter decoder key This kind of token error occurs if the meter decoder key is outdated/expired. Reason The special meter key has expired and the meter can’t take in tokens again. Solution Reach out to your disco for them to change your meter key by inputting a key change token. 8. Terminal cover open Whenever your terminal cover is not well-suited, it may lead to this kind of error. Reason Wrong installation of the meter cover The clear tamper token is entered wrongly. Solution Reach out to your disco for assistance. FAQs Why is my prepaid meter showing error after entering token? There are many reasons why your prepaid meter may be showing error after entering token. Some of the reasons are if you input the tokens wrongly, wrong tariff index, expired token, etc. What to do if the electricity token is not working? What you should do if your token is not working is to check it very well and re-enter it, if the issue persists, check the validity period of the token. Meanwhile, you can still contact your electricity provider for assistance. Why is the meter rejecting my token? Your meter may reject tokens if you enter the tokens wrongly, or if the token has expired. Conclusion Your prepaid meter may show token errors due to different reasons. Some of the reasons are due to expired tokens, invalid tokens, used tokens, or duplicates. Another reason why your meter may still display a token error is due to the meter being full and the terminal cover being open, among others. These issues can be resolved by loading valid and new tokens, but in severe situations, you may need to contact your disco’s support unit for assistance.

Tag: token

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