💬 Frequently Asked Questions – PowerPek
1. Why is my prepaid meter rejecting tokens?
There are a few common reasons:
- You might be entering the wrong meter number.
- The token may have already been used.
- Your meter could be blocked or faulty.
- There might be a communication error between the backend system and your meter.
2. What does “Error 30” or “Error 72” mean on my prepaid meter?
These codes usually mean tamper issues, system mismatch, or backend disconnection. Each error is different depending on your power provider.
3. How can I recharge my prepaid meter online?
You can recharge via:
- Your bank’s mobile app (GTBank, Access, etc.)
- Web platforms like Quickteller, BuyPower, VTU sites
- POS agents around you
4. My inverter keeps tripping my prepaid meter. Why?
Your meter might detect energy feedback from the inverter and flag it as reverse current or tampering. Proper configuration is key.
5. I recharged but the light didn’t come back. What’s wrong?
- The token was accepted but didn’t activate units
- Your meter might be disconnected
- General power outage in your area
Check your last token status or call your electricity provider for help.
6. Can I use solar or inverter with my prepaid meter?
Yes, but it must be properly installed. Feeding energy back into the grid from your inverter/solar setup can cause meter tamper errors.
7. How can I know if my meter has been tampered with?
Look out for:
- Red light or “TAMPER” message on the meter
- Unusual behavior like sudden lockouts
- Errors like 30, 72, 13
8. My meter is deducting units too fast. What can I do?
- Check for energy-heavy appliances like heaters, ACs
- Meter might need recalibration
- Possibly internal faults
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